We’re looking for a customer-focused, highly organised Client Liaison Officer to be the key point of contact for clients, ensuring projects run smoothly from start to finish.

What’s on offer

• Work with a well-established, premium manufacturer
• Varied role across customer service, coordination and operations
• Supportive, team-focused environment

Key responsibilities

• Act as the primary point of contact for clients via phone and email
• Provide regular updates and ensure a positive customer experience
• Coordinate with internal teams to meet project timelines and deliverables
• Manage scheduling, logistics and dispatch requirements
• Resolve client queries and issues in a timely and professional manner
• Maintain accurate records and project documentation

Skills & experience

• Previous experience in customer service, client liaison or administration
• Strong communication skills and professional phone manner
• High level of organisation with the ability to manage multiple tasks/projects
• Strong attention to detail and data accuracy
• Ability to problem-solve and work independently
• Competent in Microsoft Office and general systems

Highly regarded:

• Experience in construction, manufacturing, building or design environments
• Exposure to working with builders, architects or trades

About you

• Customer-focused with a proactive approach
• Reliable, adaptable and able to work in a fast-paced environment
• Confident liaising with a range of stakeholders

Apply now If you’re looking for a role where you can combine customer service, coordination and problem-solving within a quality-driven business, we’d love to hear from you.